X Plus Co., Ltd.（株式会社Xプラス）（hereinafter referred to as the “Company”）hereby establishes this Privacy Policy regarding the handling of personal information of users of the website operated by the Company（hereinafter referred to as the “Website”）.
1. Personal Information
For the purposes of this Privacy Policy, “personal information” means information that can identify a specific individual, including a person’s name, email address, telephone number, or other descriptions or information.
2. Collection of Personal Information
The Company may collect the following information through the inquiry forms and other features of the Website:
- Name
- Company or organization name
- Email address
- Telephone number
- Type of inquiry
- Details of the inquiry
- Other information entered or provided by the user
The Company collects personal information through lawful and fair means.
3. Purposes of Use
The Company uses the personal information it collects for the following purposes:
- To respond to inquiries, consultations, and requests
- To provide information and communicate regarding arrangements for travel, accommodation, transportation, meals, sightseeing, guides, and other services
- To respond to recruitment-related inquiries and applications
- To provide materials, quotations, and other information concerning the Company’s services
- To verify the identity of users
- To improve the Website and the Company’s services
- To prevent unauthorized access, spam, and other improper use
- To comply with laws, regulations, and requests from government or administrative authorities
- To perform activities incidental to the purposes listed above
If it becomes necessary to use personal information for a purpose other than those stated above, the Company will obtain the user’s prior consent, except where otherwise permitted by applicable laws and regulations.
4. Provision of Personal Information to Third Parties
The Company will not provide personal information to a third party without the prior consent of the individual concerned, except in the following circumstances:
- When required by law
- When necessary to protect the life, body, or property of a person and it is difficult to obtain the individual’s consent
- When particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the individual’s consent
- When cooperation is necessary for a national or local government body, or a party acting on its behalf, to perform duties prescribed by law, and obtaining the individual’s consent may interfere with the performance of those duties
- When otherwise permitted under the Act on the Protection of Personal Information or other applicable laws and regulations
When necessary to arrange travel or related services requested by the user, the Company may provide personal information to accommodation providers, transportation operators, restaurants, tourism facilities, guides, and other service providers to the extent necessary to make such arrangements.
In such cases, the Company will limit the information provided to the minimum necessary and will endeavor to ensure that it is handled appropriately.
5. Outsourcing the Handling of Personal Information
The Company may outsource certain operations, including website administration, email services, and system maintenance, to external service providers.
When outsourcing the handling of personal information, the Company will select appropriate service providers and exercise necessary and appropriate supervision over them.
6. Security Management
The Company takes necessary and appropriate security measures to prevent unauthorized access to, loss, leakage, alteration, destruction, or damage of personal information.
The Company also appropriately supervises its officers, employees, and contractors who handle personal information.
7. Retention Period
The Company retains personal information only for the period necessary to fulfill the purposes for which it was collected.
When personal information is no longer required, the Company will delete or dispose of it using an appropriate method, except where retention is required by law.
8. Use of Cookies and Similar Technologies
The Website may use cookies and similar technologies to ensure proper operation, maintain security, understand usage of the Website, and improve user convenience.
Information collected through cookies does not normally identify a specific individual by itself.
Users may disable cookies through their browser settings. However, disabling cookies may prevent certain features of the Website from functioning properly.
9. Google reCAPTCHA
The Website uses Google reCAPTCHA, a service provided by Google LLC, to prevent spam submissions and other unauthorized use of the inquiry forms.
When Google reCAPTCHA is used, information such as the user’s IP address, device and browser information, and interactions with the Website may be transmitted to Google.
For details regarding Google’s handling of information, please refer to Google’s Privacy Policy and Terms of Service.
10. Google Maps
The Website embeds Google Maps, a service provided by Google LLC, to display the Company’s location and other geographical information.
When users display or use Google Maps, Google may collect information such as their IP address, device information, location information, and other usage data.
For details regarding Google’s handling of information, please refer to Google’s Privacy Policy and Terms of Service.
11. Transfer of Information to Foreign Countries
If an external service provider used by the Website is located outside Japan, information relating to users may be transmitted to or stored on servers located outside Japan.
For details regarding the handling of information by external service providers, please refer to the privacy policies and other relevant terms of each service provider.
12. Requests for Disclosure and Other Procedures
When an individual requests notification of the purposes of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of third-party provision regarding personal information held by the Company, the Company will verify the identity of the requester and respond appropriately in accordance with applicable laws and regulations.
The Company may be unable to comply with a request where it is not legally required to do so.
13. Personal Information of Minors
Minors should obtain the consent of a parent, guardian, or other legal representative, where necessary, before providing personal information through the Website.
14. Links to External Websites
The Website may contain links to external websites.
The Company is not responsible for the handling of personal information on external websites. Users should review the privacy policy of each external website.
15. Changes to This Privacy Policy
The Company may revise this Privacy Policy as necessary due to amendments to laws and regulations, changes to its services, or other circumstances.
The revised Privacy Policy will become effective when it is posted on the Website.
If the Company makes any material changes to this Privacy Policy, it will provide a clear notice on the Website.
16. Contact Information
For inquiries regarding this Privacy Policy or the Company’s handling of personal information, please contact us using the information below:
Company name: X Plus Co., Ltd.（株式会社Xプラス）
Address: 9F, Ginza Ishii Building, 6-14-8 Ginza, Chuo-ku, Tokyo, Japan
Representative: Seiichiro Notake
Email: info@x-plus.co.jp
Telephone: +81-3-6264-6041
Established: July 29, 2026